May 7, 2020
Dear Ashley Flowers Family Dentistry Patients:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agency’s recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
• Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
• Our waiting room will temporarily no longer be in use. When you arrive at our office please call 336-372-3434 to notify us of your arrival. A staff member will escort you (the patient only) from your car and take your temperature before you enter the building.
• We have hand sanitizer that we will ask you to use when you enter and leave the office. Our staff will open all doors for you.
• Staff will be wearing head coverings and face shields in the dental treatment rooms. Staff will wear face masks throughout the office.
• We ask that patients wear face masks when entering and traveling through the office. Face masks will be removed only for dental treatment. If you do not have a mask, please use a scarf or wrap.
• Appointments will be managed to allow for social distancing between patients.
• Teledentistry appointments via Zoom or other platforms are still available.
• We will do our best to allow greater time between patients to reduce waiting times for you, but we ask that you be patient with us as adjust to the new precautions we are taking and the additional time this takes.
We truly look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment or check the date/time of your scheduled appointment, please call our office at 336-372-3434.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Flowers and staff.